The Service Desk aims to enhance cooperation and networking between professionals within the partnership, by sharing information and knowledge on (the support of) producer organisations.

The Service Desk is meant for all kinds of questions concerning agricultural producer organisations. However, we do not accept funding requests. Relevant requests from the private sector are very much welcomed.

Our approach is to check first whether the requested information is available within the partnership. If necessary, we will address our contacts outside the partnership. We check client satisfaction (by e-mail of phone call) on a regular basis. We try to answer your question within two weeks from confirming receipt and reference code.

Some examples of previous Service Desk questions:

Question from	Description question	Action taken by Service Desk	Result
SNV Nicaragua	Information on the European market for organic dairy products from Nicaragua	Fair Trade Original and CBI contacted	CBI Market Survey (2005) on Organic Food Products sent to SNV
KIT	Information on what other APF-members do in chains in Nicaragua	All members contacted	Overview of all actions by APF-members and partners on chain development in Nicaragua
Oikocredit	Looking for consultant leather sector for mission to India SME	5 member organisations contacted	Consultant found through FTO
Unilever R&D;	Contact with producer organisations in Tigray (Ethiopia) for pilot olive oil production	APF-members and non-members working in Ethiopia contacted	Presentation of findings at Unilever meeting